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September 24, 2008

AOTMP Releases TEM Market Landscape

By Eve Sullivan, TMCnet Editor

AOTMP is announcing the availability of its 2008 Telecom Expense Management (TEM) Market Landscape, profiling 38 TEM suppliers.
The publication was developed to assist enterprise IT and telecom professionals in evaluating and selecting TEM solutions for their organization.
“Our research has proven that organizations spend far too much time evaluating TEM suppliers – as much as six to 18 months,” said Joe Basili, vice president of research at AOTMP. “Part of the challenge comes from a growing field of options, and the lack of standards for what telecom expense management encompasses. Enterprises must understand their challenges and needs across all areas of the telecom expense lifecycle, including sourcing, service order management, cost management, international, usage accountability, business intelligence, to bill payment. Our goal for this Market Landscape is to give enterprises an overview of the available options to help match suppliers and offerings to enterprise challenges.”
AOTMP, headquartered in Indianapolis, Indiana, is an authority on telecom environment management. The company drives efficiency in enterprise telecom and IT environments through standards and best practices, certification programs, industry research and intelligence, benchmarking data, performance metrics and advisory services.
The TEM Market Landscape profiles selected TEM solution providers, and outlines strengths and areas of concern for each offering. It also addresses consolidation the TEM market continues to see, and briefly introduces AOTMP’s standards and best practices for TEM supplier selection. Evaluations to determine suppliers to be profiled were objective and no fees were paid for listings.
“In our work with enterprise end users, we find many are challenged with determining the right solution for their needs. Some want a program that’s managed completely in-house, some want an out-of-the box solution, and many are seeking a solution that encompasses both,” said Tim Lybrook, AOTMP’s president and CEO. “The critical step for ensuring a successful program for any solution is aligning capabilities with enterprise needs. Our recently published TEM Market Landscape provides an overview of the options enterprises can consider, and narrow based on the ability to meet enterprise needs.”
The 2008 TEM Market Landscape is available at no charge from

Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve's articles, please visit her columnist page.

Edited by Eve Sullivan

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