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Call Recording, Quality Monitoring, Analytics and Survey Solutions Provider CallCopy Appoints Mark A. Studer as Chief Financial Officer

March 27, 2008

CallCopy (News - Alert), a young and fast-growing company offering call recording, quality monitoring, analytics and survey software to the call center industry, has appointed Mark A. Studer -- former Chief Financial Officer of Teleperformance (News - Alert) USA -- as its CFO.
Studer has more than 13 years of accounting, finance management and business development experience. As CFO of Teleperformance USA, he was directly responsible for creating, coordinating and evaluating all financial programs for the company, including budgeting and financial reporting. He also oversaw the approval and processing of revenue and expenditures, and helped increase earnings before interest, taxes, depreciation and amortization (EBITDA). Prior he served as vice president of finance for Teleperformance USA, where he was responsible for the company’s east division and acted as CFO for the company’s Canadian acquisition. Studer came to Teleperformance USA from CallTech Communications, an inbound customer contact support center that became a subsidiary of Teleperformance USA in May 2004. There he worked as controller and CFO. Studer started his professional career in 1995 as senior auditor at Deloitte (News - Alert) & Touche, where he was responsible for planning, executing and documentation of client audits, compilations and finance reviews
Ray Bohac, president and chief executive officer of CallCopy, said Studer “brings a tremendous amount of experience and understanding of our market, and everywhere he has been, he has played a critical role in the organization’s financial success."
“We are experiencing tremendous demand in the marketplace for our call recording and quality monitoring solutions, and as a young company, we felt it was important to find someone of Mark’s caliber to ensure we are in the best position for growth,” Bohac said. “Mark’s expertise and insider understanding of our customers’ needs will prove invaluable as we continue to build CallCopy.”
“I have been watching CallCopy very closely as a board member, and have been very impressed with both the leadership and growth of the company,” Studer said. “I see a committed team of individuals that is very focused on delivering the best possible solutions to the marketplace and going above and beyond customer expectations. When Ray presented the opportunity to come on board as CFO, I knew the position would provide great excitement, challenges and opportunities. I look forward to working with Ray and the rest of the CallCopy team to build upon the company’s past success.”
Four-year-old CallCopy made news last week when it announced that it had realized growth of more than 75 percent from 2006 through 2007, thus making it truly one of the industry’s fastest growing call recording and quality monitoring software companies.  The company’s cc: Discover suite -- which offers call recording, quality monitoring, analytics and survey apps, either as a suite or as separate apps -- is gaining serious traction among small to medium sized businesses (SMBs). Plus, the company won business from some larger companies in 2007, including Cable One, JVC, Mizuno and Nikken, not to mention several companies working in the financial services industry, including some credit unions. In addition, CallCopy has expanded its client base in the utility and healthcare industries. As such, CallCopy has seen a two-fold increase in the number of employees, which in turn has led company to relocate its corporate headquarters from TechColumbus in Columbus, Ohio, to a recently-renovated facility located at 1177 Olentangy River Road in Columbus. CallCopy reports that it has significantly increased its sales and support staff in recent months, and has also appointed a new director of channel sales.
CallCopy’s cc: Discover platform offers a flexible Application Programming Interface, through which organizations can extend the value of the platform to third-party workforce management, IVR, HR, and CRM software.

Patrick Barnard is Associate Editor for TMCnet and a columnist covering the telecom industry. To see more of his articles, please visit Patrick Barnard’s columnist page.
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