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March 27, 2007

Intervoice Strengthens Unified Communications with Launch of Next-Generation Voice Portals

By Stefania Viscusi, TMCnet Assistant Editor

Imagine being able to use your web enabled 3G mobile phone to browse and book an airline flight by viewing flight schedules and seating assignments on a touch screen and then clicking to choose a flight, speaking your seating selection and receiving a text message with the option to connect to a live agent to finalize your flight. This is what Intervoice (News - Alert) Inc. is bringing forward in their latest step toward unified communications.
It was also a part of the new launch of their voice portal products and demonstrated to attendees of their "Interactions 2007" user conference, the benefits provided by simultaneous access that utilizes voice and visual features on one device.
Unified Communications (News - Alert) are playing an important role in the increasingly mobile generation. Taking note of this importance, Intervoice's unified communications strategy includes a focus on offering next generation features like the one demonstrated at the conference.
When it comes to customer service and the demand for interaction capabilities across all devices and channels, the ability to offer this capability plays an important role in customer experiences-- which are the backbone to success for any organization.
Intervoice's newly launched voice portal products offer a product line-up that answers to this need with patented solutions that offer multimodal, multimedia functionality.
With the new products it is possible to personalize self-service. Commenting on the new line, Daniel Hong, lead analyst Datamonitor said in a statement to the press, "These adaptive products 'learn' from consumer behavior to deliver a richer, intuitive and more personal user experience. Helping drive customer satisfaction and retention rates higher."
This provides the ability to offer silmeatounes communications that blend together voice and data for a "true multimodal customer experience," also explained chief technology officer for Intervoice Mike Polcyn in a statement. "We've made a giant leap forward by building a runtime-service-orchestration engine based on SCXML," he also explained.
Intervoice also made headlines today with the announcement that its Media Exchange Platform has certified and deployed PCIe DMVB boards from Dialogic (News - Alert) Corporation which provide developers with the ability to build next generation communications solutions with the latest converged communications applications.
“This enables our customers who are deploying the current generation of servers to enjoy the full benefit of the Intervoice solution on PCI Express, thanks to the engineering expertise at Dialogic,” commented Andy Thomas, vice president of product development at Intervoice in a statement.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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