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May 22, 2008

Intervoice Voice Portal 5 Released

By Stefania Viscusi, Assignment Desk Editor


Speech technologies provider Intervoice (News - Alert), has announced the latest release of Intervoice Voice Portal 5 (IVP 5) to offer customers of all sizes significant new benefits for communicating with their customers.
 
IVP 5 includes new features like Multi-Channel Outbound Notification for time sensitive information delivered via SMS, email and voice alerts.  Also, as part of the latest enhancements, either Nuance or IBM (News - Alert) is available for speech recognition, text-to-speech and speaker identity verification.
 
To help companies strengthen their customer relationships, new features included as part of IVP 5, like Multi-Channel Outbound Notification, make it possible for enterprises to be more proactive about communicating with their customers and eliminate the need for customers to call into the contact center for information. Instead, customers will receive automatic notification of events via the channels they prefer to receive them on.
 
To help enterprises add speech to applications, the latest version also includes support for Nuance (News - Alert) products like Nuance Reorganizer 9 and RealSpeak 4.5 as well as IBM Websphere Voice Server and Speaker Verification support. Through improved speech technology, callers will also benefit from a more natural conversation with the application.
 
IVP 5 provides both large and small to mid-size enterprises with a solution to meet their needs. For large enterprises, the solution is highly scalable and for smaller enterprises, is available in an all-in-one configuration. This helps the companies to save on rack space and data center overhead as well as improves their server footprint.

"There is a growing customer demand for Voice Portal technology in a variety of industries and companies of all sizes around the world. As customers become more accustomed to living in a multimedia world where customer experience is key and includes having access to information via any channel, enterprises have a responsibility to evolve with their customers or risk losing market share," said Ian Jacobs, senior analyst, Frost & Sullivan (News - Alert).
 
"Intervoice has a clear understanding of how to help companies evolve with their customers. Migrating from IVR to voice portal technology is vital for long term success."

IVP 5 is a component of Intervoice Contact Portal, also announced today. For more information visit: http://www.intervoice.com/index.php/portal_offerings.html.
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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