Loquendo, which provides a complete range of speech technologies for server, embedded and desktop solutions, and InteractCRM have delivered a state-of-the-art IVR speech application for a leading education conglomerate in the U.S.

Officials with Loquendo (News - Alert) said that in order to intelligently route the call to the best available agent, it has deployed a mechanism, based on advanced Loquendo ASR functionalities, to identify the campus the caller belongs to and the service required. 

Company officials said that InteractCRM have provided an end to end solution using Avaya (News - Alert) Voice Portal and Loquendo ASR and TTS that involves voice user interface design, grammar design and tuning, IVR application development, speech server deployment, testing and roll out.

According to company officials, the solution brings all the benefits of an interactive voice portal to students in the U.S., providing them 24/7 access to personalized information over the phone by means of natural language based interaction leveraging Loquendo’s fast and accurate speech recognition and natural-sounding speech synthesis.

“The education domain has a lot of potential to utilize speech as a facilitator for key management processes for its students. Such an enabler would allow universities and colleges to drive an intuitive, consistent and personalized student experience” said Snehal Patel, CEO of InteractCRM, in a statement.

Rosanna Duce, vice president of international sales at Loquendo, said that the company is very pleased that InteractCRM, by integrating Loquendo’s ASR and TTS incorporated within Avaya Voice Portal, has clearly demonstrated that speech technologies have a key role to play in the education sector to allow the deployment of easy-to-use and easy-to-access information and transaction services.

“It’s good to know that we're helping to put students across North America successfully in touch with the services they require, whenever they need them and from wherever they are,” said Duce.