Speech Applications & Solutions

Speech Applications & Solutions Featured Article

 

Nuance (News - Alert) Communications, provider of speech applications and solutions has been providing users of directory assistance (DA) services with speech solutions that make it easier and quicker to get the information they need by simply using their voice.

 

Now, the company is announcing their latest enhanced offering to ease this process, Nuance Voice Search (NVS).

 

NVS is a portfolio of speech solutions to address directory assistance needs and that make it faster, easier and more convenient to find information by speaking to the system.

 

The portfolio includes:

 

--NVS Directory Assistance—offering quick interpretation of call queries and accurate delivery of relevant and personalized information while also increasing automation rates.

 

--NVS Business Categories—offering the ability to conduct "Yellow Page"-like searched for businesses with the ability to say a business category to search.

 

--NVS-Free DA—offering business results for advertiser-supported DA providers like Jingle Networks' 1800-FREE411 and AT&T's (News - Alert) 1800-YellowPages.

 

With the new speech solutions, callers are able to utter their desired request in any natural way they please and without having to use specific vocabulary or key phrases to navigate the system.

 

Instead, intelligent interpretation is utilized by the system that is able to match exact listing with caller requests regardless of how they state their request. This is made possible with Nuance Super Search technology included in the solution and that utilizes strong speech recognition capabilities.

 

According to a news release," several key patent-pending technologies from Nuance deliver the superior performance of the Nuance super search." This includes:

 

 "Unsupervised Learning" which is an application supporting artificial intelligence and that makes possible continues improvement of performance by learning based on statistical rules and operators actions from manually routed calls. By noticing trends and commonalties then learning and adjusting to better complete similar future inquires.

 

It also features, "Dynamic Disambiguation" which is an engine that reduces the number of qualifying questions needed to get a desired listing. By reducing the steps and the questions involved in attaining a listing, the callers experience becomes more natural and quicker.

 

The enhanced search capabilities help improve DA search Automation and allow the e callers experience becomes much more natural and interactive.