Organizations that wish to succeed in the current economy need to minimize their operating expenses while also providing an unmatched level of customer service. For U.S. companies with client bases that predominantly speak English as a second language, Spanish language contact center solutions can help achieve both of these goals.

Conexion One, a leading provider of business process and contact center outsourcing services, specializes in building solutions for companies that maintain a high percentage of Spanish-speaking customers. The Houston, Texas-based company's comprehensive suite of products and services can reduce a contact center's costs by as much as 80 percent.

In addition, Conexion One's commitment to staffing agents with the most appropriate Spanish dialect can boost sales and customer service rates by up to 60 percent. Conexion One recognizes that nearly 70 percent of the Hispanic population in the U.S. is of Mexican origin, so it built its outsourcing centers within the limits of Mexico City. 

"We believe using a Mexico-based dialect along with personalities based on program type can dramatically improve your results to your Spanish speaking customers in the USA," the company noted in a recent white paper.

Conexion One provides much more than Spanish-speaking outsourcing services. The company's technology suite includes inbound and outbound voice, email, chat, SMS text and Web-based programs, as well as a dashboard that allows decision makers to monitor their program in real-time.

The Spanish language contact center solutions specialist also utilizes next-generation CRM and contact center technologies to intelligently route customers, reduce bottlenecks and drastically enhance first-call resolution. The firm's automatic call center and predictive dialing solutions combine live and automated services to make the best use of agent time, while also improving service.

The final piece to the Conexion One puzzle is its comprehensive reporting system, which allows organizations to monitor the success of Conexion One's solutions, as well as the contact center program as a whole.

Conexion One also understands that it is the people who ultimately make a contact center successful. For that reason, the company hires only skilled and certified professionals with experience and training in the field. The company maintains teams of workers that are qualified for specific tasks, such as help desk support, payment processing, scheduling and sales and marketing, among many other specialties.

On top of it all, Conexion One provides U.S.-based program managers and support staff to help assist with any problems that may arise.

Spanish-speaking consumers account for a large part of the U.S. population, making tailored contact center solutions imperative to the health of an organization. This is where Conexion One fits in.

Beecher Tuttle is a TMCnet contributor. He has extensive experience writing and editing for print publications and online news websites. He has specialized in a variety of industries, including health care technology, politics and education. To read more of his articles, please visit his columnist page.

Edited by Jamie Epstein