Making the move to softswitch is often done in an attempt to identify new ways to leverage communications innovations and lower the cost of staying connected. Companies will often opt for the VoIP channel in this effort, yet can run into challenges upon implementation. The right provider can make a difference to ensure these issues do not occur.
For instance, if the provider attempts to complete a SIP implementation to give you access to a softswitch, but doesn’t truly understand the technology at their disposal, you could be in for an array of problems. Porting numbers is one of the most important things that need to happen – if numbers continue to be rejected, communications could pause altogether.
The ability to connect with emergency services is also critical. Enhanced 9-1-1 was created to work with IP-based technology, but it doesn’t happen automatically. The provider must be able to ensure seamless connections and location technology and this includes estimating the kind of equipment needed to handle the load. These elements need to be tested before the vendor walks away, assuming everything is fine.
This step includes testing the SIP signaling to ensure proper operation. Not only does the vendor need to assure their connection, the SIP Proxy vendor should also check configuration settings on the SBC (Session Border Controller). Requiring checks from both ensures any problems that may exist will be identified and rectified before launch.
Therefore, it may be best to involve the IP-PBX (News - Alert) vendor, SBC vendor and SIP trunking provider to ensure optimal installation. You can avoid certain problems that may arise and ensure you still receive the benefits this migration is intended to deliver. Once everything is in place and working correctly, you won’t need to outside installer visiting on a regular basis as the system can be managed offsite through a graphical user interface. There are fewer wires, it’s easy to move or add extensions.
Setup is really only part of the benefits enjoyed as you’ll quickly find that the IP PBX will lead to considerable savings. The cost for long distance and international calls is significantly diminished, while efficiency and lower costs for employees in remote offices or on the road contributes to a healthier bottom line.
At the end of the day, the chance of issues occurring during the SIP implementation does exist. The key is to involve the right people at the right stages to ensure you receive the intended service and a working solution. With this kind of focus, you’ll be well on your way to enjoying the intended benefits of the softswitch.
Edited by Alisen Downey