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June 15, 2012

Sagem-Interstar's IP Fax Solution Designed for Survivability

By Susan J. Campbell, TMCnet Contributing Editor

While instant messaging, video and voice communications continue to play an important role in corporate communications, new innovations still haven’t replaced the necessity of the fax machine. In fact, fax continues to be an increasingly critical business application. What used to function as a standalone analog machine, however, has evolved into an IP fax solution that resides on the network.

Sagem-Interstar (News - Alert) is one company staking its leadership claim in the IP fax space. In a recent video, Matthew Miller, Product Manager at Sagem-Interstar, talks about the new “fax survivability” features built into the Sagem-Interstar’s XMediusFAX 6.0. These features are designed to safeguard the enterprise against the negative impact and high costs often associated with downtime.

Disaster recovery as a strategy is critical for any organization relying on the network to survive. Likewise, replication is an important priority to protect business intelligence and the database as a whole. Believe it or not, the IP fax plays a role in both elements, providing value in communications when everything is at optimal performance, and when offline challenges exist.

As Miller highlighted in the video, fax is an increasingly critical business application and downtime can be very expensive in terms of lost productivity. In the enterprise setting, one important consideration is branch office fax survivability. This is the ability to continue processing faxes even when employees are disconnected from the central fax solution due to an outage.

With the Sagem-Interstar XMediusFAX 6.0, fax traffic is automatically routed to ensure employees can keep working. In integrated replication strategy ensures employees also have a copy of the fax that was sent. The fax server can also be used to replicate the database over the WAN. Once connectivity is reestablished, employees are re-routed to the main system and work continues as normal.

Fax survivability, enabled through IP fax technology, is critical in that is minimizes productivity losses during any system downtime. It safeguards productivity, customer service, corporate reputation and revenues, according to Miller, which can significant impact the bottom line.

In an environment where business processes must continue to take place, regardless of the environment, an outage or any other external challenge that can cause downtime, an IP fax solution from Sagem-Interstar may be worth consideration.

Edited by Rich Steeves

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