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August 24, 2010

Numara Software Highlights How to Maximize Service Desk Software

By Anil Sharma, TMCnet Contributor

Numara Software, Inc., a provider of service desk software solutions for IT professionals, has announced it will take part in an upcoming webcast to highlight ways to maximize service desk software player in service management and asset management solutions for IT professionals, will host a webinar with along with “The Help Desk Coach,” Donna Earl, internationally recognized consultant, coach and author.

According to company officials, Numara FootPrints is the company’s flexible and cost-effective solution for practical IT service management which helps organizations streamline service desk processes, improve the customer experience and reduce time to resolution.

In addition, company official said the offering helps organizations automate and consolidate comprehensive, integrated service management processes with a single tool.

Known for its ease of administration and use, extensive workflow automation and fast time to productivity, Numara FootPrints does not require complex programming or third party-consultants to get up and running.

The webcast will not only feature Earl’s extensive real-world experience with assisting help desks develop customer service skills – but also how she monitors the technique effectiveness of over 1000 help desks per year.

Numara Software’s (News - Alert) Product Marketing Manager, Elizabeth Cullivan will also give a live demonstration of ITIL V3-compatible Numara FootPrints solution from Numara Software and will showcase how it seamlessly helps companies provide a more-user friendly experience and minimize time to resolution.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Stefania Viscusi

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