With mobile access to BMC Remedy, field technicians can view and modify trouble tickets and change approvals while working on an issue, providing better and faster service all thanks to Aeroprise, who announced the immediate availability of iPhone support for BMC Software's (News - Alert) IT service management application suite. Analyzing real-time data and requests, in turn, allows executives to monitor service performance and approve changes anywhere, anytime.
Co-developed by BMC Software and Aeroprise (News - Alert), Mobile BMC Remedy lets users download, modify, reassign and search incident and change records on the iPhone, iPad and iPod touch. Aeroprise deploys quickly with unique mobile features, such as always-on, two-way alerts, end-user personalization, smart menus, ticket conflict resolution, attachments and signature capture.
Sold and supported by BMC Software, Aeroprise already mobilizes BMC Remedy ITSM on BlackBerry (News - Alert) and Windows Mobile devices, including barcode scanners.
Aeroprise Mobility for BMC Remedy IT Service Management Suite includes access of a real-time view of incidents, problems, assets, changes and service requests directly from your mobile device
You can stay connected to your service management processes through mobile devices, such as BlackBerry, Windows Mobile, and iPhone smartphones.
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Manage incident, problem, asset, change and service requests with one mobile solution
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Receive, acknowledge and open records with detailed information
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Create incidents, asset records, and work logs
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Escalate issues and respond to change requests anywhere, anytime
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Change multiple fields at once and update the BMC Remedy application in real time
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Transfer records to other technicians
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Find record information in any field
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Access up-to-date snapshots of key performance indicators
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Connect your BMC Remedy solutions to your mobile device to optimize productivity, lower risk, improve customer service, and reduce IT costs
Aeroprise, the world's most-deployed mobility solution for BMC Software, is a private company headquartered in Mountain View, California, with operations in Bangalore, India.
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Steve Jobs (News - Alert) (News - Alert) failed to mention the launch of Safari 5 at his keynote address at the iPhone 4 conference, but that does not mean that it was not worth mentioning.
Hans Lewis is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Juliana Kenny
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