InvisibleCRM, a technology provider, announced 3 new SalesDesktop offerings for melded Outlook integration with SalesForce.com.
The three new offerings include SalesDesktop Community Edition, SalesDesktop Professional Edition and SalesDesktop Enterprise Edition.
“Our clients have asked for an affordable way to start with a world class integration platform that can be transparently upgraded to provide more sophistication features and functions when they need them,” said Jeff Krider, COO of InvisibleCRM (News - Alert), in a statement. “SalesDesktop is the only SalesForce.com Outlook integration solution that provides this capability and links price to value.”
With the SalesDesktop Community Edition, customers will benefit from bi-directional synchronization with SalesForce.com Contacts, Tasks and Calendar events. It leverages the standard fields available in Outlook 2003, 2007 and 2010.
Customers can also utilize one familiar environment to store and manage all client data whether it originates in SalesForce.com or Outlook, even offline. It is designed to save e-mails to SalesForce.com and associate them to Contacts with one click. Managing Tasks and Calendar events associated with clients from the Outlook Contact form is another advantage.
The Foundation of the SalesDesktop Professional Edition is the Community Edition. It adds the SalesForce.com CRM fields for Contacts, Tasks, Calendar events and Accounts object. Advanced e-mail logging, support for attachments and advanced product support are the other value additions.
SalesDesktop Enterprise Edition offers support for standard SalesForce.com objects like Leads, Opportunities and Cases. Online lookup and sync to access records, support for Widgets like Google (News - Alert) Maps imbedded into the native Outlook forms have been added as new features.
In October 2010, InvisibleCRM announced that its InvisibleBridge and OutlookBridge offerings support Microsoft (News - Alert) Outlook 2010. Clients are migrating to this latest Outlook release from Microsoft, so enterprise integration support of Outlook 2010 becomes an absolute necessity. With this feature, users can leverage productivity features like Outlook Social Connector, Ribbon support and Conversation Grouping.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Juliana Kenny