Voice over Internet Protocol (VoIP) is still an anomaly for some in the business world. They are well aware of the promises of the technology to reduce costs, yet they may be unsure of implementation steps or costs or have heard tales of quality and security issues with the technology.  

In a recent VendorGuru.com article, Joe Taylor covered the advantages of making the change to VoIP and you can read his entire piece here. Simply put, Taylor talked about making the switch to VoIP to actually improve call quality, enhance customer service, reduce calling costs, allow employees to work from anywhere and scale according to needs.  

When making a switch to VoIP, companies can improve the overall quality of calls. As faster broadband connections have become available at homes and offices, business VoIP can now offer service that is superior to traditional wire phone service. Such benefits include clearer connections, easier transfers, and integration with office data.

VoIP can also enhance customer service as it allows the company to route all callers through VoIP connections that enable the company to do creative things with data. These things include integration with customer relationship management software; instructive hold messages that enable the dynamic update of the content the caller hears while on hold; and call center applications for easy recording and storage of calls.

One of the biggest appeals for VoIP technology is its ability to reduce calling costs. VoIP uses high quality Internet connects to pass data and service providers do not need to charge maintenance fees for outdated copper wire systems. Some of the most popular reasons for making the switch include long distance discounts; an alternative to wireless and hotel services; and conference calls.

Switching to VoIP in a business environment also enables the company to implement mobile or off-campus employees. Business VoIP systems will route calls through central servers instead of bulky, hardwired switches. This allows for home office integration; hot-desking; and International travel.

Companies operating in today’s global market are often looking for solutions that allow them to grow and change with the market. The remote nature of VoIP telephone systems allow companies to add or switch locations without disrupting business. This technology is leveraged by easy office moves; seasonal help; and adding new branches.

Finally, finding partners in making the switch to VoIP can be a challenge. Taylor recommends that company leaders narrow the field of potential providers by selecting two or three of the biggest initial benefits of making the switch. A vendor network can use those benefits to match a business with VoIP experts. Those experts will help the company to identify the best solution to match its goals, both immediate and long-term.