TMC (News - Alert) has just awarded Envision, a leading provider of innovative performance management and coaching improvement products and services to contact centers, with the Customer Interaction Solutions magazine 2011 CRM Excellence Award.

“The Twelfth Annual CRM Excellence Awards has recognized Envision for being a true CRM partner to its customers and clients,” said Rich Tehrani (News - Alert), CEO, TMC in a statement. “Envision has demonstrated to the editors of Customer Interaction Solutions that Click2Coach improved the processes of their clients’ businesses by streamlining and facilitating the flow of information.”

The CRM Excellence Awards are given based on improvements the winner’s product has made in a client’s business and its ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

Envision’s Click2Coach solution fully integrates the value of quality monitoring and management, e-learning, automated robust analytics and performance management and coaching capabilities. In addition, the software enables call center supervisors to deliver targeted, customized instructions to improve customer service and call center efficiency.

Supervisors are provided with the training, quality monitoring and evaluation tools they need to develop agents with the skills and knowledge to deliver consistent superior customer service. Click2Coach offers agent skills evaluations, reviews of customer interactions, training content integrated with agent evaluations and performance management and coaching skills to quickly improve contact center performance.

Click2Coach Envision marries the power of Click2Coach and Envision Workforce Management together on the award-winning Envision Centricity Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide.

“Envision is proud and honored to be recognized by TMC with the CRM Excellence Award,” said Rodney Kuhn, founder and CEO of Envision, in a release. “Coupled with the satisfaction of our customers, the award is a key validation to our leadership and success.”