Altitude Software (News - Alert), a premier independent global contact center solutions vendor has entered into a partnership with Umanis, a management and information technology consulting services provider, to deliver the Altitude uCI Hosted Multimedia Contact Center Solution in France.

The joint solution will enable companies to focus on customer service and at the same time will also help in reducing costs and optimizing resources.

Companies will now be able to benefit from a proven hosted contact center solution that offers efficient customer interaction management and easy integration with existing company systems.

The software solution, hosted at Umanis Data Center at Levallois-Perret, will allow companies to improve business performance, simplify operations management and reduce costs. It helps companies to become more productive and competitive.

In France about 80 percent of all call centers are internal. There are many companies who do not want to outsource all or part of their customer relationships and want to keep control of their customer relationships.

Such types of organizations are targeted through this SaaS (News - Alert) solution and are provided with the same quality of service and performance while allowing them to retain control of their customer relationships.

"The Altitude uCI is a flexible and fully integrated contact center suite optimized for hosted service delivery models, with a great track record on the global contact center market" says René Esline, Altitude General Manager in France, in a press release. "Companies profit from a customizable, flexible technology offering to leverage their customer relations expertise, while optimizing operating costs and investments".

In related news, Altitude Software announced that it would be participating at the Middle East Contact Centre conference and exhibition scheduled in Dubai from May 31 to June 1, 2011.