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April 27, 2011

Knowledge Management: Wade Pfeiffer Appointed as Safeharbor's President and CEO

By Anshu Shrivastava, TMCnet Contributor

Safeharbor Knowledge Solutions has revealed that Wade Pfeiffer has joined the company as its new president and CEO. Mark Schelbert, board member and partner with Shackleton Equity Partners, a Safeharbor investor, said that knowledge management software is only as good as the editorial content that’s in it.

Pfeiffer’s innovative vision and professional leadership combined with Safeharbor’s in-house content management team position Safeharbor for significant growth in 2011 and beyond,” Schelbert said, adding that the new CEO’s vision for a fully-managed SaaS (News - Alert) solution will set the future standard for the level of service clients expect.

A veteran of the Customer Experience and Knowledge Management industry, Pfeiffer brings his more than 20 years of executive leadership and operational experience to the business.

Most recently, he served as the general manager and senior vice president of nGenera’s (News - Alert) Customer Interaction Management (CIM) division (now Moxie Software, Customer Spaces). Prior to that, Pfeiffer was the chief operating officer of Talisma, a CIM software company, which was sold to nGenera in 2008.

Safeharbor is a knowledge management company that offers knowledge management SaaS solutions, fully-managed online content publishing and optimization services as well as contact center services.

Pfeiffer believes that Safeharbor’s longstanding expertise and deep understanding of knowledge management are the foundation for the development of next-generation SaaS solutions.

“Even more unique, Safeharbor’s content services team allow us to provide our clients with both software as well as content publishing and management services,” Pfeiffer said.

Last year in May, Chicago-based utility company selected Safeharbor Knowledge Solutions to delivery enhance customer support knowledge base to millions of customers in Northern Illinois.


News Source (News - Alert):

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Juliana Kenny

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