Contact center system integrator and service provider Product Support Solutions has announced that it would support any IVR platform -- including Periphonics, Nortel, Aspect (News - Alert), Syntellect, Envox, Edify, VoiceGenie, Nuance, or any other legacy product -- for a guaranteed 25 percent discount off the user’s current support invoice.

Company officials said that they have a history of supporting IVR, CTI, and private branch exchange (PBX (News - Alert)) systems to maximize the value and ROI companies get from the systems.

“Just because IVR platforms are fully capitalized or beyond the vendor’s end of life doesn’t mean they don’t have significant operational value,” said Archie Messenger, executive vice president of Support Services at PSS.

Messenger said that companies have long needed a more cost-effective, single point of contact and expertise for their IVR solution -- a company that will support their total solution from the custom applications to the proprietary hardware and software.

In addition to 24x7x365 support, including immediate response from a support engineer; global reach with trained support staff across all time zones, PSS IVR support offer provides one onsite preventative maintenance event including a full system backup on the customer’s desired media; on-site support as needed.

Additional PSS IVR support offer include all hardware/parts replacement as needed; access to online system for opening/tracking/reporting service calls, as well as technical information --inventory, O/S levels, tech tips, documentation, and more. Plus, it also includes operating systems and application support for all applications.

“With our years of experience in application maintenance, as well as hardware, software and O/S expertise, we have helped some of the largest, most demanding global contact centers improve their IVR solution’s performance,” Messenger said.

The company is offering more companies an alternative support solution that produces the results they care about, at a price that’s less than what they’re currently paying, Messenger said, adding “And when they’re ready, we are here for them to leverage our years of experience in transitioning customers to next gen solutions.”

PSS focuses on getting the most out of the companies’ existing IVR, CTI (News - Alert), and PBX systems and investments. The company offers a broad array of products and services that enhance customer interactions.

Earlier last month the company launched CREDboard, a new Social Media dashboard to help companies better manage and interact with customers on Social Media sites such as Twitter, Facebook and YouTube (News - Alert).