Officescape’s (News - Alert) newest software – launched recently – will help companies to utilize a distributed call center model. And this, in turn, will help reduce overhead expenses, recruit from a larger talent pool and retain top talent.

 

This newly released software combines the functionality of a robust call center software module with Officescape’s advanced Unified Communications (News - Alert) Server to create the ideal solution for work-at-home agents or distributed call center needs.

 

Improving upon an existing Personalized Phone (News - Alert) Answering software module that Officescape has been using to answer calls at its office business centers for many years, the new software includes many features found in only a handful of best-in-class remote call center software packages.

 

These features include in-depth performance management tools, multi-channel communications options, remote logoff capabilities and much more. Depending on the specific needs of a business, this software can be set to provide a simple framework for phone answering but is fully-scalable to support multiple queries and thousands of agents, if necessary.

 

Officescape has designed the system to be fully-integrated with its own unified communications server and Telework platform, if so desired, to operate independently or integrate with many existing systems.

 

With an understanding of the importance of remote agent management and the unique obstacles managers face, Officescape has created in-depth manager capabilities to view agent/queue status and set customized call routing rules based on agent capability, scoring or responsibility.

 

Officescape’s Distributed Call Center software is IP-based and designed to be cost-effective and scalable enough to meet the needs of a business at all stages of its development. Built on an open platform, it can be easily integrated and continually upgraded to add additional features as requested or as technology improves.

 

Officescape is the leading Office Service Provider utilizing advanced technology to fulfill office needs as a service. It has established the industry benchmark with its innovative Office on Demand, Nomadic Office services and Telework solutions. Officescape offers the next-generation of office services today, by combining virtual office flexibility with physical office functionality. Officescape is also the leader in providing Office as a Platform to allow companies of all sizes to conduct business anytime and anywhere with great cost savings.

 

In one more call-center software featured article, read here about an exclusive where TMCnet’s Erin Harrison sat down with Varolii’s Director of Technical Sales, Lisa Breland, at this year’s ITEXPO (News - Alert) in Miami, Florida. Breland took Harrison inside the world of cross-channel communications designed to address the full lifecycle of customer service.