Vocantas (News - Alert) is quite well known for its student outreach solution, Scaller. Scaller platform is not only user friendly and easy to deploy, it supports a wide range of smartphone platforms and websites. No wonder both the cloud and premise-based versions of Scaller are used by the organizations across a wide array of industries, including education sector. Featuring advanced computer telephony and speech recognition technology, Scaller makes the ideal solution for educational institutions committed to standing by the students in their times of need and keen on improving student retention.

Now in partnership with Jacada (News - Alert), Vocantas is bringing Visual IVR capabilities to its Scaller solution. The students can now enjoy a visual self-service experience right on their mobile devices via a graphical interface. With visual, easily navigable menus on their smartphones, the students can now connect to campus support services anywhere, anytime. 

Be it the beginning of the semester, mid-semester or end of term, students’ lives are never free of unique challenges. Proactive help from the college management not only makes the students’ lives easier, it also helps win the students’ confidence in management. The Scaller solution was designed with these needs in mind.

Scaller encourages students to deal with the issues they are presently facing. Thanks to its IVR capabilities, Scaller uses a human voice to ask a series of interactive questions. Based on the information, the college authorities can then determine whether a student is facing problems and follow up individually with students to address their needs.

A number of institutions across the U.S. are using Scaller to reach out to their students. In an effort to further enhance its clients’ student retention results, Vocantas decided to upgrade it to a Visual IVR format with Jacada’s powerful platform.