Vertical Communications (News - Alert), a provider of business communications software and solutions, has introduced Vertical Wave IP version 4.0 software.

Officials with Vertical Communications said that a continuation of its highly successful Wave IP unified communications platform, Wave IP 4.0 incorporates a broad range of new capabilities, including enhanced collaboration and new native interactive voice response (IVR) applications for appointment reminders and customer surveys.

Company officials pointed out that Vertical Wave IP 4.0 is available through Vertical’s network of resellers and channel partners.

Wave IP 4.0 comes with lots of new features and applications including-Embedded MeetMe Conference Rooms; Embedded Outbound Appointment Reminders and Customer Survey Applications; Campaign Tracker; OpenVPN and Native STUN Support NATs and firewalls and Support for Gmail and Office 365 Email/Voice Mail Integration among other things.

“Vertical’s Wave IP unified communications platform is highly regarded for its broad range of valuable features, tools and applications that are accessible to every end user in an organization—from the CEO, to remote salespeople, to in-house administrative staff,” said Peter Bailey, chief executive officer, Vertical, in a statement.

“Wave IP version 4.0 continues our company’s vision and leadership in providing innovative technology that will have a very tangible and lasting effect on the way our customers conduct business,” said Bailey.

Bailey said that Wave IP’s unique architecture, which incorporates all unified communications technologies, as well as mobility, call recording, conferencing and a variety of other features into a single integrated system, offers customers an appealing, easy-to-deploy solution to leverage the latest advances in communications technology.

“We continually see our competitors undermine the value of their solutions by charging exorbitant licensing fees, increasing management burden with non-integrated solutions with separate management interfaces and infrastructure, or offering these capabilities to only a sub-set of users,” said Bailey.

“Our overarching objective is to drive adoption throughout the organization so that every customer and user has an opportunity to improve workflow and productivity,” he said.

Bailey said that Wave IP 4.0 advances Vertical’s mission to do just that. It enables every customer to leverage the full power of UC technologies and capitalize on the associated benefits.