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Pronexus Partners with RealityCorp for IVR Testing Solution
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Pronexus Partners with RealityCorp for IVR Testing Solution

 
August 23, 2011

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  By Anil Sharma, TMCnet Contributor
 


Pronexus (News - Alert) has entered into a partnership with RealityCorp that is expected to help VBVoice developers, testers, and quality assurance analysts to easily automate the functional testing of their IVR systems using ClinTest Voice.


VBVoice is a rapid application development (RAD) toolkit that enables the creation of powerful, speech-enabled solutions including voice self-service, unified communications and IVR systems.

Officials with RealityCorp said that ClinTest Voice, the automated testing platform, has been utilized in a variety of IVR applications.

Company officials said that the state-of-the-art, user-friendly ClinTest Voice platform combines test script creation, execution, and output reporting into one application.

“This partnership will present clients of Pronexus an opportunity to benefit from a union that provides the full suite of IVR development and testing software; allowing one to go-live with their IVR faster,” said Carlton Schowe, president and CEO of RealityCorp, in a statement.

 “Our automatically generated QA/Output documentation allows for one to listen to the exact prompt requiring review, which is recorded in real-time. The embedded .mp3 file completely eliminates the physical need to use the phone during the development, testing or QA review process,” said Schowe.

He said that ClinTest Voice, which is designed with the eClinical industry in mind, has been tested following a comprehensive validation process to ensure quality and reliability for the high risk, regulatory environment.

“Using ClinTest, Pronexus customers can now get their solution up and running faster with objective evidence that the VBVoice solution will work optimally from the first day it is deployed,” said Gary T. Hannah, president and CEO of Pronexus.

Hannah said that VBVoice developers can now quickly and easily perform load testing and functionality testing on their IVR; thereby providing quality assurance prior to deployment.

TMCnet in July reported that Pronexus has announced that IKON Software’s IVR application is best suited students.

Company has created this IVR solution for the Training and Apprentice Fund that allows students to call in, confirm, cancel and reschedule classes by phone.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.


Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Tammy Wolf
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