As a reminder for all those looking to maximize their interactive voice response, or “IVR,” systems and ensure customers are feeling catered to, whether or not they’re using an automated system or not, an upcoming Webinar hosted by IVR provider, Angel.com will lend itself to those companies looking to do just that.
On Thursday, March 4, 2010, Angel.com will be hosting the “Caller Bill of Rights,” at 2:00 p.m. EST or 11:00 a.m. PST to help those business executives and VUI designers to adopt ways on how to make a caller feel like they always come first.
Traditionally, organizations employing IVRs and other voice applications have been forced to balance between managing business costs and driving customer satisfaction.
However, with Angel.com’s system – and this informational Webinar – companies will no longer need to deal with the frustrations of traditional IVR-based systems that often leave customers feeling frustrated and neglected.
With directions and insight from Angel.com’s top 10 list of “caller rights,” for the perfect IVR application, attends will never again worry about customer retention and satisfaction.
Don’t wait, register now!
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly 'green' technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire