Interactive Voice Response, or “IVR,” systems provider, Angel.com, has
released Survey Solutions, a suite of voice technology products integrated with Clicktools’ on-demand survey applications to for enhanced phone and Web surveys.
In today’s environment, organizations are constantly trying to stay ahead of the competitive pack. One way to better improve services is to improve customer service. How does a company do that? Use Clicktools to create surveys and, simply, ask the customer.
This packaged system will allow businesses to produce user friendly, easy-to-implement surveys into the company’s existing IVR or call center applications.
Don Keane (News - Alert), vice president Marketing and Product Strategy of Angel.com said that customer service, in terms of excellence, can differentiate businesses and enable companies to truly comprehend their customers needs and, therefore, offer better services, enhancing their customer base.
With the Clicktools collaboration, Angel.com collects customer data and transfers results directly from the IVR phone-based survey into Salesforce.com (News - Alert) for simple easy analysis.
Angel.com’s Web-based systems will then integrate with Clicktools through API so customers can automatically collect and analyze data through the Salesforce.com software.
“By integrating with Clicktools’ unique solutions, we can provide a powerful IVR survey environment that offers rich analytics that make it easy to understand and improve the customer experience,” Keane said.
With Survey Solutions, customers can create surveys in just minutes to deploy in any language, meeting the unique needs of customers all over the world, a rising need in this demanding industry.
With no size or complexity restrictions, the surveys can be as simple or as multifaceted as you’d like.
By having such an easy system for the new transition, the application makes users able to collect desired information from customers, partners and employees as a way to understand caller behavior and preferences as well as gauge caller and employee satisfaction.
So, whether you’d like to monitor your customers satisfaction, their support levels or feedback on specific products, Angel.com’s Survey Solutions allows any organization to meet the needs while constantly raising the bar.
With the
recent news of Angel.com’s TMC (News - Alert) Labs Innovation Award from
TMCnet’s Customer Solutions Magazine, the company continues to stay on top of the most customer-focused, financially beneficial systems for top IVR and call center companies.