IVR solutions provider
Angel.com has
planted Spring Forward, the most recent version of its on-demand product offering. The new product sports new features that “put the caller first” and improve customers’ overall experience by making automated systems easier to use and more efficiently solving callers’ problems. These new features will in turn reduce costs and boost productivity, thereby freeing-up scarce resources that can then go into developing new and enhancing products and services and their marketability, leading to increased profits.
The added functionalities in Spring Forward include:
--Fully customizable system prompts: Enhance customers’ brand and creates a consistent call experience
--Enhanced voice recognition: Through improved date grammar, enables customers to communicate more effectively and complete transactions within the IVR system
--VIP or priority caller management: Shortens hold times for priority callers with the ability to set maximum hold time in queue
--Flexible transfer options: With Spring Forward, Angel.com makes it easier to transfer to any country in the world
--Enhanced visibility and access options for agent and supervisors
More than 1,600 companies use Angel.com’s proprietary voice site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions. It provides a number of feature-rich options including call recording and outbound calling.
Angel.com’s Site Builder toolkit is reportedly the first and only point-and-click voice application creation tool that helps organizations to build, deploy and manage customized voice applications. The Site Builder Web-based toolkit reduces the time, expense, and complexity typically associated with implementing and maintaining traditional voice applications. As an integrated and value-added part of the Angel.com solution, Site Builder lets you take control of the caller experience. The tool does not require any coding or technical experience.
Angel’s solutions are built on the Software-as-a-Service (SaaS (News - Alert)) platform. That means require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing.
“In this tough economy, companies are looking for ways to better connect with their customers and make sure that they are happy so they keep coming back to the business,” says Dave Rennyson, president and COO of Angel.com. “The Angel.com Spring Forward release offers new features and enhancements that not only offer more personalized support for callers, but also helps our customers maximize the productivity and efficiency of their business. These new features enable better call handling and management of call center operations, insuring increased service levels to callers.”
Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.
Edited by Patrick Barnard