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ViryaNet Introduces Voice-Enabled Field Application

By Jyothi Shanbhag, TMCnet Contributor

Field technicians can now rely on the newly released ViryaNet (News - Alert) G4 Field Application that enables processing of work via an intelligent mobile application.

The new ViryaNet G4 Field App supports voice activation, enabling field technicians to get voice guidance, automated reminders and status updates through geo-location and movement sensors.

Users can also use this application to have a stress-free communication with customers, peers and managers via phone, text or e-mail, as well as enjoying better collaboration and information-sharing, enabling improved customer satisfaction.

The application is aided by “My Workforce” functionality, which gives supervisors full visibility of their employees in real time, including skills, work status, and distance from the supervisor, in order to keep their work on track and to handle changes proactively.

Technicians can benefit as well, in dealing with both managers and other stakeholders. The field app allows these techs to access information about individual performance, including assuring compliance to plan, as well as observing missed appointments and return visits, all as an overall as part of comprehensive performance-management plans.

 “We focused on extending the usefulness of ViryaNet G4 by offering an outstanding and innovative mobile experience for field technicians,” said Aviram Hinenzon, vice president of marketing at ViryaNet. “The ViryaNet G4 Field Application makes field technicians more effective by giving them access to real-time information via a user interface that is easy to use and optimized to their mobile devices.”

ViryaNet's G4 products specialize in the functions of scheduling and dispatching resources, and enabling mobile field communications that are delivered in industry-specific configurations.

Embedding industry best practices and utilizing innovative technologies like ViryaNet's BPM Blueprint for Mobile Workforce Management, Microsoft (News - Alert) InfoPath and device-agnostic mobile solutions enables ViryaNet's products to be rapidly deployed and extended to support virtually any business process across a wide range of industries.