CosmoCom has reportedly announced an agreement with NEC do Brasil under which it will resell its Cosmo Call Universe contact center platform in Brazil. NEC (News - Alert) will focus on the nation’s major carriers and other contact center opportunities.

NEC do Brasil claims to be well positioned to offer CosmoCall Universe, because it’s unique approach encompasses everything carriers need to support services, from basic infrastructure to high-level applications.

 

“We searched for a carrier-grade contact center product because several of our major telco customers were looking for such a platform,” explained Herberto Macoto Yamamuro – COO & Carrier Business Unit – General Manager NEC do Brasil in the press release.

 

Herberto added that one of the reasons they chose CosmoCom is that some of their customers requested it by name.

 

Ari Sonesh, CosmoCom’s Chairman and CEO added that NEC’s primary focus on technology that supports telco services makes it a perfect fit for their company’s specialization in Contact Center On- Demand.

 

“They can also address major enterprise opportunities, especially those for the telcos’ own customer care, and other large-scale contact center deployments. Finally, they have experience and knowledge in the area of VoIP for carriers, which is close to the heart of our technology and of our business case.”

 

For more information, visit CosmoCom, NEC do Brasil.