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June 17, 2010

PAETEC's VoIP and SIP Trunking Services Recognized by Frost & Sullivan

By Mini Swamy, TMCnet Contributor

PAETEC Holding Corp., a FORTUNE 1000 company, offers a comprehensive suite of IP, voice, data, and Internet services, as well as enterprise communications management software, network security solutions, CPE, and managed services.
Frost & Sullivan., the research and consulting firm has awarded the prestigious 2010 Customer Value Enhancement Award to PAETEC (News - Alert) Holding for its Voice over IP Access and Session Initiated Protocol Trunking Services.
According to the report, businesses can merge the feature-rich and tremendous efficiencies of and IP-based network with voice calling to deliver a new generation of business-class solutions, when they use Voice over IP using SIP.  
Frost and Sullivan used the "CEO 360 Degree Perspective," which formed the foundation of the TEAM Research methodology to determine the recipient of the award. The comprehensive report revealed that PAETEC's core IP-MPLS network helps it deliver VPN and IP trunking services and this was far superior and more reliable than any of the services offered by its competitors.
The multi-gigabit core allows PAETEC to provision high-bandwidth applications, including high-definition voice and video.  
'We're honored to receive this tremendous recognition and validation from the analysts at Frost & Sullivan (News - Alert),' John Chapman, senior vice president of marketing at PAETEC, said, adding that their strategic product and technology decisions were based on direct and vital feedback from CIO's, telecom and IT managers. 
Elaborating, Chapman added that all their technology and product decisions were a direct offshoot of feedback from company executive sources, and it was this feedback that allowed PAETEC to enhance customer experience and sales performance.
Commending PAETEC's hybrid VoIP services, Frost & Sullivan believed that the company's continuous investments in IP assets would benefit customers considerably, as Next Gen services such as SIP trunking and other value-added-applications could be offered to them. 
PAETEC's Voice over IP services include its Dynamic IP with SIP trunking product can support customer-based telephony, and cloud-based telephony too. Both support single- and multi-site businesses using PAETEC's national Multi-protocol Label Switching IP network. 
The complete Frost & Sullivan report, Customer Value Enhancement, North American VoiP Access &
SIP Trunking Services Markets, is available on the company website.  
PAETEC , a FORTUNE 1000 company, was founded in 1998 and delivers personalized communications solutions and unmatched service to business-class customers in 84 of the nation's top 100 metropolitan areas. It is the premier alternative to the ILECs, based on our nationwide footprint, breadth of products, and quality of service. 
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies.
In a related news item, PAETEC Holding Corp. announced the nationwide availability of the PINNACLE Online software suite. The PINNACLE Online expense management solution offers its mid-market network customers the primary management functions of the award-winning PINNACLE enterprise solution, but delivered as a Software-as-a-Service.

Mini Swamy is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Alice Straight

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