TMCnews Featured Article

August 18, 2011

Webinar Explores the Power of the Cloud in the Hosted Predictive Dialer

By Susan J. Campbell, TMCnet Contributing Editor

The cloud has become the dominant trend in enterprise systems today. Current statistics show the cloud growing at a rate four times faster than overall IT spending and is expected to grow 27 percent over the next five years to reach $73 billion.

The cloud has also become a top technology priority for businesses, especially those operating in the call or contact center industry. No longer is the question “should business adopt cloud systems?” Instead, the questions to be answered are “what are the real benefits?” and “what is the right road for adoption?”

To help answer these questions, TMCnet offered a live webinar, Take Risk out of Cloud with IP/MPLS. Featuring speakers representing XO Communications (News

- Alert), LIVEVOX, and NCO Group, the webinar discusses how to leverage MPLS as a road to the cloud and explains how that migration can solve operational challenges such as seasonability, tech portability, and call volume spikes with technologies such as the hosted predictive dialer.

Private VoIP cloud offers a simpler and more unified platform that delivers flexibility and power to contact center operations.

For call centers, the cloud offers significant benefit, including the ability to add a hosted predictive dialer. Burstable capacity at all layers provides the ability to manage volume fluctuations. A cloud environment means faster deployment and far simpler change management. Technology and licenses become portable across sites and redundancies are built-in. There is no up-front massive capital outlay and so cost for new feature upgrades with the hosted predictive dialer or any other cloud-based technology.

MPLS enables a more secure path to the cloud.

MPLS is proven, existing technology which offers a high degree of quality and reliability. Confidence in MPLS is evident – 80 percent of organizations are using MPLS in their WAN or a planning to within the next year. With MPLS, global security and business continuity are protected with PCI (News - Alert)-DSS certification, SAS-70 Typell certification with 3rd party audits, redundant data centers and disaster recovery provision across all sites. The hosted predictive dialer is protected along with the network.

Migration to the cloud provides broad network access, metered pricing, multi tenancy and on-demand service.Those who elect to access this archived webinar will learn how the hosted predictive dialer can lend value for today’s call centers, as well as how to leverage MPLS as a viable path to the cloud. They will also learn how to solve operational challenges and how to spot cloud contenders and cloud pretenders. This and more is available in this archived event. Register to gain access today.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Juliana Kenny

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Webinar Explores the Power of the Cloud in the Hosted Predictive Dialer

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