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In an upcoming webinar, LiveVox, NCO Group, and XO Communications (News - Alert) will discuss the issues surrounding cloud migration and how IP/MPLS reduces the risks for those organizations making the move to the cloud.

Attendees will be able to hear the leaders from those organizations in the hosted predictive dialer space explore topics such as how to leverage MPLS as a path to the cloud, solving network, security, and redundancy challenges with cloud migration. The webinar is titled “Take the Risk out of Cloud Contact Centers with IP/MPLS: How the Cloud solves 8 Historic Contact Center Constraints.”

Organizations in need of a concrete understanding of how best to address the issues that crop up while plotting a manageable, secure path to adoption will do well to tune in to this helpful webinar that will discuss the benefits of adopting cloud computing strategies without the hype of marketers targeting contact center executives.

Occurring July 19 at 2 p.m. ET, the webinar will address the eight historic call center constraints that historically make it tricky when making a migration to the cloud. Discussing how to solve operational challenges like seasonality, tech portability, and call volume spikes, the webinar participants will also explore solutions to IT challenges, and how to “spot cloud contenders and cloud pretenders.”

Eric Hyman, director of product management for XO Communications, Paul McGee, director, Customer Contact Management for NCO Group, and Louis Summe (News - Alert), CEO for LiveVox will be the speakers with John McNamara, CMO for LiveVox moderating. 

Don’t miss this vital webinar to learn about cloud migration benefits. To register, click here.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Carrie Schmelkin