With the launch of Five9 University in March, Five9, the leading provider of on-demand call center software, has broadened its service offerings for call center professionals.

 

At the forefront of modern call center software, Five9 adds Five9 University to its group of unique resources available for enabling agents on site or working through virtual software to receive certification for all levels of call center operation.

 

To get more details on the new program's debut, TMCnet sat down with Five9's Vice President of product management, David Van Everen.

 

 

TMCnet: What is the Five9 Certified program?

 

DVE: Five9 University is an online portal offering training and certification for Five9 customers, partners and developers.  Five9 University offers certification for call center administrators that want to validate their proficiency at running a Five9 virtual call center.

 

TMCnet: Why should Call Center operators encourage their administrators to get Five9 Certified?

 

DVE: Five9 Certification for call center administrators can help call center operators maximize the value from their Five9 on-demand call center, and it's a free service provided by Five9.  Set-up and deployment of a Five9 call center is fast and easy, but to get the most out of the comprehensive feature set provided by Five9 on-demand call center software, Administrators should get certified. Certification transfers knowledge from Five9 to in-house call center staff, saving time and money for the call center. Five9 certified administrators can run more productive and more cost-effective outbound campaigns and inbound operations.

 

TMCnet: Why should a Five9 call center administrator get certified?

 

DVE: Certification validates the skills and knowledge that administrators already have. Administrators become a valued in-house resource that saves their company time and money. Five9 certification provides a resume boost without the expense of going back to school. Certification can be a valuable accomplishment for participants in the Five9 Developer Program as well.

 

TMCnet: Are there any other benefits to certification?

 

DVE: Five9 Certified Call Center Professionals earn a certificate and the opportunity to join the exclusive community of Five9 Certified Call Center Professionals on LinkedIn, the world's largest professional network. Administrators can share ideas and opportunities with other certified professionals.