Hosted Contact Center Featured Article

Five9 Honored for CRM Excellence in 2009

April 01, 2009

By Stefania Viscusi,
Assignment Desk Editor

Hosted contact center solutions provider Five9 has been honored by TMC’s (News - Alert) Customer Interaction Solutions magazine with a 2009 CRM Excellence Award for their Five9 Virtual Call Center Suite.



 
In its 10th year, the CRM Excellence Awards use “hard data, facts and figures” that show the improvements a winner’s product has made in a client’s business. In addition winners are chosen for their product’s ability to improve and CRM for the entire enterprise and lifetime of a customer.
 
Five9’s Virtual Call Center Suite provides inbound and outbound call center capabilities. Using the suite it’s possible to execute several campaigns at the same time and for outbound calling, the company’s Predictive Dialer automates calls so there is no need to make one call at a time or be slowed down by busy signals and answering and faxing machines. Instead, agents are only connected when a live contact is on the line.

In addition to the ability to quickly boost productivity and profits, Five9 Virtual Call Center (VCC) Suite also includes agent scripting, quality monitoring, and management reports so company’s can improve measurement of agent performance and tracking of results.

“Customer Interaction Solutions magazine implemented the CRM Excellence Awards ten years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. The companies selected have demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
 
Winners will appear in the May and June 2009 issues of Customer Interaction Solutions magazine.
 
Five9’s Virtual Call Center Suite also recently made headlines with the announcement that Seton Hall University would use the offering to run their Sports Polling Center. This resulted in increased response rates by 200 percent and improved costs associated with public opinion polls for the University. 

Related Articles:
Five9 Uses SuiteCloud for More On-Demand Call Centers
Five9 Partners with Leads360 to Deliver Optimal Hosted Communications and Predictive Dialer Technology
Five9 Releases Latest Version of On-Demand Call Center Software
Five9 Adds Workforce Management to Portfolio
Five9 Predicts '09 A Great Year for On Demand Call Center Software


Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi