Hosted Contact Center Featured Article

Hosted Contact Center Provider Five9 Partners with SNAP Recordings

May 19, 2008

By Anshu Shrivastava,
TMCnet Contributor

Five9, a provider of hosted contact center solutions, has announced that it entered into a partnership with SNAP Recordings.
This partnership will enable Five9’s clients, who require professional voice recordings for their virtual call centers, to tap into SNAP Recordings quickly.
A division of Ives Creative, in Beverly Hills, California, SNAP Recordings offers solution for businesses to enhance the image of their telephone communications.
And according to the company, it represents some of the “top voice talents” in the industry, offering a wide variety of dialects, accents, and languages.
Their areas of focus include rich media applications for the Web, Web site audio, and telephone audio productions for company voicemail and on-hold messages.
“With our professional voice-overs and hundreds of different music tracks, we provide the complete production service to enhance your business image and establish instant credibility with your callers,” said Saul Ives, president of sales and marketing at SNAP Recordings.

The on-demand Five9 Virtual Call Center enables companies to build a comprehensive, feature-rich contact center and eliminates the need for any hardware, software, or upfront capital expenditures.
David Van Everen, director of product management at Five9, pointed out that one way to unify the voice of the operation, however distributed, is to take advantage of company’s SNAP Recordings. “Our combined capabilities provide high-impact to first-time and repeat callers.”
Five9's on-demand service allows for “easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers.”
“Gaining quick and easy access to IVR prompts that project a polished, professional image for our customers’ operations is a big advantage. Used in both inbound and outbound applications, professional voice recordings enhance credibility,” said Everen.
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