Hosted contact center solutions provider Five9, Inc., has announced the appointment of a new President and CEO in a bid to sustain the company's success as it gains market share in the on-demand call center software market.

 

With more than eleven years of experience as a CEO, Mike Burkland has joined the Five9 team as President and Chief Executive Officer. Burkland served as CEO for several leading software companies prior to this appointment. Most recently, Burkland ran the Strategic Advisory Practice at ICN, a firm specializing in providing leadership and strategic advisory to high technology companies.

 

Holding an MBA and BA degree from the University of California at Berkeley, Burkland brings to the hosted contact center solutions provider a proven ability to drive growth and a strategic focus on operational excellence.

 

"After 3 years of growth enabling Five9 to be recognized by Inc 500 as the twelfth fastest-growing private software company in the nation, Five9 is an established leader in the hosted call center software market with tremendous potential," commented Burkland in a statement to the press.

 

"This is a very exciting time for Five9 and I look forward to helping accelerate the growth of the business."

 

Just last week, Five9 made headlines when it announced a new referral program to allow Five9 customers and partners to provide sales referrals and share in the license fees generated by those referrals.

For more, be sure to check out the Hosted Contact Center channel on TMCnet.

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