Device Provisioning

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September 24, 2008

Device Provisioning in the Real World

By Mae Kowalke, TMCnet Senior Editor

Device provisioning, or the “registration” of network devices, is a subscriber’s first touch-point with a provider’s network. As such, the smooth handshake of device provisioning is vital; without it, customers can’t get the service they need in a timely manner. To attract and keep customers, providers need to consider properly working device provisioning as a key element of success.
Feedback from clients of Incognito Software illustrate how device provisioning is being used in the real world, and how providers prioritize this important part of delivering services.
Bam Liem, vice president of the advanced services engineering division at Insight Communications, for example, said that his company’s highest priority is customer satisfaction, and that means offering subscribers choices and convenience.
“We needed fast, reliable software that could rapidly respond to customer requests, and we selected Incognito because of its performance and dependability,” Liem said, recalling the selection process Insight went thought when choosing a device provisioning vendor. “The automation of provisioning functions also frees up more time for our local customer support teams to answer other types of calls.”
For Motorola (News - Alert), satisfying clients means streamlining the provisioning of video, voice and data services. For example the company created an end-to-end system that includes a solution form Incognito, to help VTR better serve its customers.
“With the proven Motorola video foundation in place, VTR can now offer its subscribers new interactive and digital services,” said  G. Bickley Remmey corporate vice president and general manager for Motorola’s Latin America division.
Cost, of course, is also another consideration — for both provider and subscriber. When it made some upgrades to its systems, Hood Canal Communications focused much of its energies on cutting the costs of provisioning customer premise equipment without raising prices or sacrificing customer satisfaction.
“Our goals were to enhance customer service: reduce the number of steps it takes to bring customers online, and speed up the deployment of IP telephony and multimedia services,” explained Neil Jones, Internet systems manager at Hood Canal. “Incognito’s combination of product feature set, affordable price, and great technical support before and after our purchasing decision made all the difference.”
Jones added that, thanks to Incognito’s technology, Hood Canal was able to meet its goals and also stay on budget.
A final aspect of successful device provisioning to consider is the need to build reliable systems with minimal complexity. Cybercable picked Incognito’s solution after seeking a reliable alternative to traditional telephone service; the company needed software that could help it launch VoIP offerings and get those services to market quickly.
“At the same time, to make the services cost effective, we needed to ensure that setup was uncomplicated and all our operations would remain highly efficient,” said Cybercable’s COO, Luis Vielma Ordoñez. “Incognito provided the performance and value we were looking for in a VoIP provisioning system.”
To learn more about how network services are delivered, please visit the Device Provisioning channel on, brought to you by Incognito Software.

INTERNET TELEPHONY Conference & EXPO West 2008 — the biggest and most comprehensive IP communications event of the year — concluded September 18th  in Los Angeles, California. Thousands of attendees flocked to the event for three valuable days of exhibits, conferences and networking opportunities. Mark your calendar now for ITEXPO East 2009, February 2-4, 2009, in sunny Miami, Florida.
Read archived editions of Show Daily eNewsletters from ITEXPO (News - Alert) West 2008 here. See you in February!

Mae Kowalke is senior editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae's articles, please visit her columnist page. She also blogs for TMCnet here.

Edited by Mae Kowalke
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