Let’s face it, IT departments are run ragged these days. Understaffed and underfunded, they must run around the office, fixing printers, installing software and taking care of the technology needs of dozens of employees. And matters can be even more complicated for companies that take advantage of unified communications. Fortunately, with the right deployment and management solutions, those IT workers can stop running around to resolve phone issues.

With Phone Remote from deployment and management solution specialist VoIP Integration, IT managers can view and control Cisco (News - Alert) phones from their very own computers. It serves as the ultimate remote control and troubleshooting tool for Cisco phones. It sends keys which are interpreted as if the user had pressed the actual key on the phone, and the ability to share the phone with a user can also enable remote training.

Phone (News - Alert) remote provides the ability to view network and device information such as IP address, subnet mask, default gateway, DNS, TFTP, VLAN serial number, hardware and software version, active and standby CUCM, time zone and more. You can view STP stream statistics from the current or last call, see the codec, remote destination, packet loss, jitter and call MOS, helping IT managers troubleshoot voice quality issues.

In addition, the ability to connect to phones via HTTP or CTI (News - Alert) enables IT departments to control phones even when CTL/ITL issues would normally prevent access. Phone Remote is well suited for troubleshooting remote site features like SRST, conferencing, multi cast and call routing. It allows help desk workers to view the actual phone screen and features a fast, one-second refresh. Phone Remote supports the following models: 794x, 796x, 797x, 7921-7926, 69xx, 89xx, 99xx 7937 and IP Communicator (Remote Control only).

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