As a leading provider of customer service software and customer relationship management (CRM) cloud computing, Salesforce.com (News - Alert) continues to plow ahead in the CRM space with recognitions and accolades from notable firms.

Most recently, Salesforce has been recognized by Forrester Research (News - Alert) for its remarkable service for business experts, specifically with its platform-as-a-service software. Salesforce’s Force.com platform has earned worldwide acknowledgement for its industry-leading features which make communication for international software vendors (ISVs) more effective and profitable.

Byron Sebastian, senior vice president of Platform at Salesforce.com, and general manager of Heroku, a subsidiary of Salesforce, stated recently, “We believe our success in the PaaS market is the result of Force.com’s ability to deliver the path to success for business, IT and ISVs. Force.com is enabling the next generation of real-time enterprise applications that are social, mobile, and built for the cloud.”

Forrester Research cited Salesforce’s unique software offerings in two separate reports, one titled the Forrester Wave for PaaS for Vendor Strategy Professionals report which recounted Salesforce’s deliverance of products and services for ISVs. Coders and business experts have also taken advantage of Salesforce’s globally renowned offerings as Forrester noted that the company received the highest scores for its partner strategy via the Forrester Wave for PaaS Application Development and Delivery Professionals report.

The Forrester reports issued statements remarking on Salesforce’s breadth of product line, noting, “Salesforce.com has more than 10,000 accounts using Force.com as a development platform (as opposed to using it for extending the salesforce.com applications), perhaps as many as 25,000. Salesforce.com markets the Force.com portfolio through its own field force, but hundreds of partners also promote and extend the platform.”

Leading the customer service software space, Salesforce adds these awards for excellence in the platform-as-a-service arena to its roster of recognitions.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Carrie Schmelkin