Vectra, a Polish multi-play operator, announced it selected Comarch BSS for its core billing, customer management and self-service platform as well as for field force automation software.

Most cable operators are operating in a multi-play model. They need to handle various types of services such as cable, Internet, voice and mobile and they create bundles of multiple products. Managing huge number of products and handling BSS is a big challenge for cable operators.

Multi-channel customer service requires a consistent product catalog that needs to be exposed to all sales channels, including CSR (News - Alert), self care and e-shop.

“Competition between telecom operators has forced us to introduce new products increasingly faster. From a technical perspective we were looking for a next generation BSS platform which would support us in pursuing a strategy of product innovation, streamlining and facilitating the creation of new offers,” said Tomasz Zuranski, president of the Management Board,  Vectra, in a statement.

Vectra was looking for a solution to enable the creation of personalized, on-demand offers for specific customers. After the deployment, Vectra is expecting significant improvements in customer service quality.

At Vectra, Comarch (News - Alert) implemented products such as Convergent Billing, Customer Management, Self Care, Central Product Manager, Billing Mediation and Field Service Management. The Comarch BSS Suite is designed to support various types of operators including fixed, cable and mobile.

“One of the most advanced elements of our solution for Vectra is Comarch Central Product Manager which simplifies configuration of offerings associated with particular sales channels and regions,” said Piotr Piatosa, vice president of the Management Board and Head of the Telecommunications Business Unit, Comarch.

“With offers being configured in one place, it is possible to radically reduce time-to-market and costs on the operator’s side. For demanding customers like Vectra it is also very important to have Business Process Management as a part of the solution to allow flexible process configuration and a possibility of reconfiguration in the future,” Piatosa added.

Recently, Comarch launched the new version of its Self Care product which is available with additional functionalities. Comarch, a Self Care is a Web self-service portal, enables telecom service providers to reduce customer service costs and increase customer satisfaction.