Businesses can leverage these features to quickly create new call flows and adjust their campaigns faster to address market opportunities with a customized caller experience.

LiveOps Contact Center Cloud is a cloud-based service and allows customers to have immediate and seamless access to these features at no additional cost. Also, customers will not have to stop their mission-critical operations to accommodate time-consuming upgrade procedures.

The following are the enhancements to the platform that are available now to customers.

*Call Flow Authoring Studio: enables users to easily design and manage the customer experience at each stage of a call, streamline the inbound call process and shorten overall implementation time and cost.

*Configurable Recording: Aid users to configure call recording, set-up the retention period of call recordings at the call center or campaign level.

*Real-Time Configurable Dashboards: enables real-time access to dynamic contact center activity information through a configurable dashboard.

*Call Visualization Reporting: delivers a visual view of the entire lifecycle of a caller's experience.

*APIs: enable seamless integrations with 3rd party Workforce Management applications and desktop/CRM applications.

*Usability and Administration: allows the management of user IDs across discrete call centers for a customer.

"Cloud computing is revolutionizing the way businesses work, and LiveOps is bringing that revolution to the contact center faster than any other technology company," said Maynard Webb, chairman and CEO of LiveOps. "With our industry-leading Contact Center Cloud, new features and platform enhancements are automatic so customers get more state-of-the-art features instantly without additional equipment purchase, long install cycles, ongoing maintenance, and the need to manage the infrastructure."

"The hosted/cloud-based contact center infrastructure market is continuing to come on strong and pick up momentum," said Donna Fluss, president of DMG Consulting. "These vendors are highly responsive to the needs of their customers and are rapidly delivering innovation and enhancements to the contact center infrastructure market. The new functionality being delivered by LiveOps shows their commitment to their customers and the market."

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