As visitors of the Internet Telephony Conference and EXPO EAST make their way around an exhibit hall jam packed with all the latest in IP
, a newly renamed, Dirigo Telecommunications is showcasing their Intelligent Assistant, a part of their iQueue offering.
Dirigo iQueue combines PBX (News - Alert) features and ACD
solutions to provide small and medium-sized businesses with a customer contact offering for enhanced and cost efficient customer service.
The Intelligent Assistant is a call routing
system that features a rules-based engine to ensure all calls are handled properly, and provides businesses with options for communicating with their customers, regardless of their location.
"The feature allows an office phone to be wherever an employee is – on a business laptop, on a home computer or in a client's office. We truly believe that this is the future of business communications," Bill Hunt, president and COO of Dirigo Telecommunications commented in a statement.
In a chat with Rich Tehrani just yesterday at the show, Hunt discussed Intelligent Assistant, commenting on what sets it apart from the competition and stating his belief that they have, "the only PBX
on the market with third party call control" adding that the "call control looks like first party to the user."
At the Internet Telephony Conference and EXPO WEST, held this past October in Santa Clara, California, Dirigo previewed the iQueue and took home a "Best in Show" award for the offering.
iQueue was also recently recognized with 2006 Product of the Year awards from both Customer Inter@ction Solutions magazine and INTERNET TELEPHONY magazine for the iQueue offering.
For more information please visit: www.dirigotelecom.com
Related Articles:
Dirigosoft Takes Home "Best in Show" Award from INTERNET TELEPHONY EXPO WEST
http://www.tmcnet.com/channels/customer-interaction-management/articles/3556-dirigosoft-takes-home-best-show-award-from-internet.htm
Dirigosoft Becomes Dirigo Telecommunications Inc.
http://www.tmcnet.com/channels/customer-interaction-management/articles/4598-dirigosoft-becomes-dirigo-telecommunications-inc.htm
Dirigo Goes from ACD to IP PBX
http://www.tmcnet.com/channels/customer-interaction-management/articles/4687-dirigo-goes-from-acd-ip-pbx.htm
What’s the number one VoIP conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market, as well as an overview on the future of IP Telephony? Answer: INTERNET TELEPHONY Conference & EXPO EAST, January 23–26, 2007. See you in sunny Ft. Lauderdale!
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
Voice over IP (VoIP) | X |
| A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |
Automated Call Distribution (ACD) | X |
| A device used to distribute incoming calls to specific sets of users based on pre-determined criteria....more |
Internet Protocol (IP) | X |
| IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Private Branch Exchange (PBX) | X |
| Originally, telephone features were provided by telephone central office switching systems, often called CENTREX.�PBX systems emerged as customers wanted to have more calling features and control over...more |
Routing | X |
| There are many often too many explanation of routing. Here�s one:
Hop-by-Hop Routing - IP Routing
- Distributes routing to routers
- Networks look/act like trees
- Data can traverse many routers ...more |
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