CRM Software

Consona (News - Alert) Corporation, providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of multiple sizes, recently announced that Consona Customer Management v7.0 has been named one of ISM, Inc.'s Top 15 CRM Enterprise Software Award recipients for 2011.

ISM, Inc., CRM and contact center strategic advisors, look to honor CRM industry leaders annually with this Top 15 award. Consona has made this prestigious list 11 consecutive times.

“The winners of the 2011 Top 15 continue to raise the bar for the CRM community with significant advancements in both functionality and connectibility,” said Barton Goldenberg, president, ISM. “Mobile access — as well as social media — is of increased importance to sales and marketing professionals and their always-on, always-connected digital clients.”

Consona CM v7.0 was chosen as the winner through intensive testing, completed by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to certain selection criteria, including 102 business functions, 51 technical features, 36 implementation capabilities, 11 real-time criteria and 17 user-support features, the press release revealed.

“Consona is to be praised for obtaining the Top 15 honor, as ISM's software selection process is strenuous and comprehensive,” said Goldenberg. “Consona is a leader in the CRM industry.”

Consona CM v7.0 provides a huge variety of fully integrated CRM software applications that cover a broad landscape from customer service and support and sales, to marketing. Consona also offers multiple pre-configured, cost-effective solutions that meet industry, departmental, business function, and/or methodology-based needs.

“We are honored to be recognized for the 11th consecutive year by industry experts at ISM as a leader in CRM,” said Tom Millay, general manager, Consona CRM. “This award reflects our continued commitment to delivering innovative, best-in-class technology that helps our clients meet and exceed their customer satisfaction objectives.”