BMC Software (News - Alert) has launched two new cloud-based IT service management, or "ITSM," solutions, BMC Remedy OnDemand and BMC ServiceDesk, on CRM cloud computing software provider's Salesfore.com platform, Force.com.
Officials with BMC Software said that new solutions offer ITSM and service desk customers subscription-based pay-as-you-go pricing and rapid time-to-value with no hardware, software or capital expense requirements.
Company officials claimed that BMC Software is now the only company to provide robust cloud-based solutions alongside traditional service management offerings to give customers unprecedented flexibility in planning the operating strategies that support IT.
"The need to cost effectively reduce IT incidents, speed problem resolution and more efficiently respond to business demands is universal among organizations with an IT footprint," said Fred Broussard, research director for PC, Device and IT Service Management Software at analyst firm IDC (News - Alert), in a statement. "What's unique is how these companies choose to tackle those challenges."
By offering a broad range of delivery models, as well as the ability to seamlessly transition between on- and off-premise solutions, BMC Software is giving customers access to a full suite of management tools in a manner that is more convenient and cost effective for them, Broussard added.
According to company officials, BMC Remedy OnDemand extends the reach of BMC's ITSM solution through a software-as-a-service delivery model.
This allows enterprise IT operations to quickly resolve business-critical incidents, reduce risk and enforce service level agreements without any on-premise support requirements. Remedy OnDemand natively integrates with the BMC Atrium Configuration Management Database - which gives customers a single view into how technology components support critical business services - in addition to the rest of the Business Service Management platform.
"We looked at other hosted service management solutions but selected BMC Remedy OnDemand because it was the best strategic fit with the needs of our operations," said Jim Caldwell, director of Infrastructure Services at Shopzilla, Inc.
Caldwell said that BMC's ability to offer a SaaS (News - Alert) product that is integrated with the BSM platform gives the company a low-cost alternative to traditional on-premise solutions without sacrificing functionality.
"It gives us the best of all worlds," he said.
Company officials said that BMC ServiceDesk on Force.com, which delivers cloud-based service management through BMC's strategic alliance with salesforce.com, offers customers consolidated service desk, self-service and inventory management capabilities. BMC and salesforce.com intend to co-market and co-sell the solution.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.Edited by Kelly McGuire