cSalesforce CRM is built for Cloud 2, the next generation of cloud computing that is social, mobile, and real-time. The solution delivers better customer insight - to improve win rates, bolster customer service, and increase revenue.
According to Salesforce.com, several renowned organizations such as
Comcast (News - Alert)-Spectacor, JVL Corporation, and Milestone Systems are deploying Salesforce CRM to accelerate business growth using social, mobile and real-time customer relationship management.
"We're standing witness to a CRM revolution," said Alex Dayon, executive vice president of CRM, salesforce.com. "Cloud 2 unleashes the true potential of CRM by transforming every aspect of the customer interaction. Salesforce CRM is the only customer relationship management app built for Cloud 2 and liberates enterprises from the cost and complexity of software so they can realize tremendous success."
"Comcast-Spectacor's services touch millions of fans across the U.S. so we need more than a pretty interface to Outlook to run our business," said Mark DiMaurizio, vice president of technology solutions, Comcast-Spectacor. "With Salesforce CRM, not only do we have current world class CRM functionality, but we know going forward with salesforce.com strategic vision, we will always be enabled with the tools and functionality therefore allowing our resources to focus on maximizing profitability through our sales, service and marketing activities."
"With so many diverse divisions under the JVL Corporation umbrella, an out of the box software solution was not going to work for us," said Peter Guterres, CEO, JVL Corporation. "We chose Salesforce CRM over Microsoft (News - Alert) Dynamics CRM because we needed an app that had the capability and openness for large-scale customization and modification. Microsoft CRM wasn't able to compete on those terms or provide the open integration strategy especially."
"The security industry is rapidly growing and Milestone Systems is at the forefront of this expansion," said Peter Grandt, manager of sales and marketing systems, Milestone Systems. "We chose Salesforce CRM over Microsoft because we needed a modern application that would enable us to quickly respond to the market opportunities. With Salesforce CRM, we were able to preserve our business processes and invest the resources in fueling our growth globally."
Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.Edited by Juliana Kenny