A new research from Frost & Sullivan (News - Alert) finds that Mexican unified communications and collaboration (UC&C) solutions market has earned revenues of $272.3 million in 2011 and estimates this to reach $478.2 million in 2018. According to the report, Reality Check on Key Mexican Unified Communications (News - Alert) and Collaboration Solutions Markets, large sale volumes of Internet Protocol (IP) telephony, IP phone and videoconferencing solutions will spur the market growth.
Cloud-based UC&C solutions are gaining popularity among small and medium businesses (SMBs) because cloud solutions are more cost effective than on-premise deployments. However the research finds that the prevalence of cloud offerings will not affect on-premises sales significantly, as both models will complement one another and ultimately increase revenue opportunities.
The intense competition in the large enterprise space poses a stiff challenge to UC vendors and their channels. Telecommunications infrastructure limitations hinder companies from getting the most out of their investments and dissuade potential buyers. End-of-life of legacy systems is compelling several companies in Mexico to migrate to IP-based environments. This has improved the prospects of the UC&C market, since these applications work best within IP domains.
Vendors’ efforts to expand channel partner base and improve communications infrastructure will heighten the demand for these solutions. The research concludes that increasing SMBs' awareness about UCC applications and educating channel partners to effectively communicate the benefits of these solutions will lead to revenue opportunities and market expansion.
“Employees demand communication and collaboration tools that are similar to or better than what they are familiar with outside work," said Frost & Sullivan research analyst Francisco Rizzo in a statement. "With the proliferation of smartphones and tablets, mobile UC applications that enable enterprises to meet employee needs are fast becoming popular."
“To remain competitive, participants must look for new sales opportunities and develop strategies to cater to the needs of the untapped SMB market in particular," said Rizzo. "It is essential to build UCC systems that also offer cloud-based solutions."
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Edited by Amanda Ciccatelli