We are already seeing a wide range of merchants—including retailers, automakers, communications and media companies—using Web-based, live video solutions to engage with customers and better meet their needs. With next-generation live video solutions, online-only merchants can improve the online customer experience and boost key online metrics. Realizing the business potential of the live video market, Vee24 has expanded to 75 active clients and has more than tripled recurring revenue.
Vee24 has also announced highlights from 1H 2014 that show strong momentum across the business. The company is recently moving its headquarters to Cambridge, Mass.
The company is delighted to announce the newly added 36 new clients in the U.S. and Europe across a variety of industries such as retail, travel, insurance, automotive and media. The new client list is becoming big with addition of companies like AS Adventure, BaubleBar, Betsson, Fox Sports, Kurt Geiger, Mattress Firm, Omoda, Potters Resort, Space NK, Sytner Group (across its BMW, Lexus and Mini brands) and TheWatchery.com.
Eventually, live video assistance is the future of customer service and helps create a more personalized customer experience.
The company’s clients using live video assistance are seeing online conversion rates of up to 36 percent for assisted sessions. Some clients, such as Isabella Oliver, have experienced 94 percent conversions with its live video assisted “eStylist” service, powered by Vee24.
James Keller, Vee24’s CEO said in a statement, “Live video assistance has hit mainstream. Our customers are experiencing dramatic increases in online conversions and we expect this momentum to continue as online and mobile commerce grows at a rapid pace. We are in a great position to capitalize on this large market opportunity as more retailers look to have live video help on their sites for the critical 2014 holiday season.”
Edited by Alisen Downey