Cloud Contact Center concept is gaining popularity as it allows companies of all sizes to engage in customer interactions by leveraging the power of cloud in a cost-effective way.
XO Communications (News - Alert), a provider of hosted communications solutions, is delivering an integrated hosted PBX and contact center on demand solution to enable easier management, lower total cost of ownership and improve continuity of businesses’ communications needs.
The service, delivered over XO network, provides a hosted communication platform with a predictable monthly cost.
XO Hosted PBX (News - Alert) is complete with a variety of services including voice and network services, IP desktop phones, and direct access enterprise voice calling features including click-to-call, forward, transfer, single number reach, and anywhere access to communications, the company said.
The Contact Center on Demand service also provides a virtual infrastructure to support call center agents with inbound call routing, administrative reporting and queue management.
The new hosted solution addresses communications requirements of companies that do not have the funds or resources to invest in communications infrastructure. The hosted model no longer requires own telephony and call center IT environment. Companies can forgo the costs of premise-based IP-PBX solutions such as the capital, licensing, support staff, infrastructure upgrades, disaster recovery facilities, maintenance and upgrades.
The advanced telephony and contact center feature hosted in the XO cloud allow companies to adopt newer technology while still remaining focused on core business operations. The Hosted PBX and Contact Center on Demand unifies on-premise and at-home workers through a single communications solution, the company said.
XO Hosted PBX and cloud call center solution is hosted in a carrier-grade infrastructure and is geographically-redundant and fault tolerant with automatic failover for disaster recovery, XO officials said.
"In today's complex and ever changing global business arena, companies no longer must own their telephony and call center IT environment, nor do they have to self-manage it," said Jake Heinz, vice president of marketing, in a statement.
"Instead, IT organizations can offload some or all of the responsibilities to a trusted partner, like XO Communications, and benefit from reduced operational and capital costs and improved efficiencies," Heinz added.
Edited by Ryan Sartor