Interactive Intelligence (News - Alert) Group, a provider of unified IP business communications software and services, stated that it will be demonstrating its latest contact center technologies and trends at the upcoming Middle East Call Center ‘13 (MECC ‘13) conference to be held from June 4-5, 2013, in Dubai.
MECC '13 is a contact center event for the Middle East that furnishes international experts, subject matter specialists and regional professionals with means to know about best practices, collect new ideas, share experiences and develop their plans and tactics for the ongoing improvement of the industry.
Shaheen Haque, territory manager for Middle East and Turkey at Interactive Intelligence, remarked, “MECC is one of the key events of the year for us and, as in the past, we look forward to actively engage and have meaningful discussions with customers, partners and industry peers. We have several exciting and industry-leading technologies that we are keen to demonstrate and also look forward to sharing our unique market insights, gained as a result of research that we commission.”
Interactive Intelligence’s Customer Interaction Center (CIC) solution, Interaction Analyzer, Interaction Mobilizer and the Bay Bridge (News - Alert) Decisions are some of the products that will be on showcase at the conference.
According to Interactive Intelligence, its CIC equips a contact center with a standards-based, multichannel software platform to blend all media types with their business systems and users have the option to enable CIC’s powerful IP communications alongside existing resources and new technologies in order to increase their interaction processing power.
The company’s Interaction Analyzer overcomes existing barriers organizations face when trying to deploy a world-class speech analytics solution and helps contact center managers and supervisors zero in on both the agent and customer side of an interaction. While the Interaction Mobilizer is designed to complement the (CIC) contact center automation solution by opening up one’s contact center to their customers mobile devices and social web sites.
The Bay Bridge Decisions (BBD) is stated to be an agent capacity planning and analysis platform designed for contact centers. It is designed to plan and optimize contact center resources and performance in order to get the optimal number of agents, in the right place, at the correct time, to deliver exceptional service.
Edited by Alisen Downey