Orange Business Services (News - Alert), a division of France Telecom-Orange, is announcing this week that it has been named the leader among cloud contact center providers in the Asia Pacific by research firm, Current Analysis (News - Alert). Orange was ranked as the leader for its overall cloud contact center strategy, portfolio of core and value-added services, global service availability, and strong customer references.
The ranking also acknowledges the performance of the company’s Flexible Contact Center, a multimedia cloud-based solution launched in October of last year.
Orange Business Services is the France Telecom (News - Alert)-Orange branch that focuses on business-to-business services. It’s a global integrator of communications solutions for multinational corporations, and operates a worldwide network for voice and data in 220 countries and territories, with local support in 166.
The company offers clients a package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, video conferencing, and broadband.
In the Asia-Pacific region, Orange Business Services has the largest in-country capillarity comprising 157 PoPs in 101 cities in 40 countries and territories with dual backbone centers in key cities. The company’s international IP VPN reaches 24 countries in Asia Pacific, with 133 PoPs in 53 cities.
To determine the ranking, Current Analysis examined the leading virtual contact center providers and their ability to deliver solutions to large enterprises and MNCs (including business process outsourcing organizations) in the Asia Pacific market.
Specifically, the research focused on the providers’ multichannel call collection, agent management and cloud capabilities.
According to Current Analysis, Orange Business Services is a leader as “it offers the most comprehensive portfolio, has maintained momentum by adding new features and leads the market with its vision.” It noted that Orange Business Services’ Flexible Contact Center is a “complete hosted contact center solution based on Orange Business Services IP platform for unified collection, qualification and distribution of all enterprise contact modes including phone, e-mail and Internet. It provides extensive real-time and historical reporting solutions and quality monitoring along with multi-channel call management.”
View the report, “Asian Contact Center Solutions Go to the Cloud,” here.
Edited by Braden Becker