While the way companies and customers can interact today has multiplied in recent years – almost to a dizzying degree – call center solutions haven't been as quick to catch up. Many contact center technology companies are moving forward to address the gap, helping call centers remain relevant to today's customer and the way their own organizations communicate.
Call record and contact center management solutions provider OAISYS (News - Alert) announced today its new OAISYS AllWays, what the company is calling “a revolutionary vision and approach encompassing the many ways in which its software applications can be deployed and consumed.”
The solution broadens the spectrum of call recording solution deployment options, including on-premise, pure cloud and hybrid cloud, as well as support for user access to applications and data across a range of devices.
The cornerstone of this approach is the new OAISYS Gateway (News - Alert) to the Cloud offering, a cloud solution that makes advanced call recording functionality more affordable and accessible to SMB and midmarket customers, the company said. The product is now available for early adopters.
“OAISYS has long been committed to delivering the most versatile, affordable and practical call recording solutions available on the market,” said Brian Spencer (News - Alert), president of OAISYS, in a press release issued today. “The introduction of the OAISYS AllWays unifying vision for those solutions and the associated launch of our OAISYS Gateway to the Cloud offering represent significant steps toward being superiorly positioned to flexibly and cost-effectively meet the needs of our customers anywhere, at any time and on any device.”
The new solution was driven by two towering technology developments in the call center environment. For starters, cloud-based technologies today enable more efficient use of scarce resources, and small- to mid-sized businesses (SMB) that don’t have the requisite means by which to access and deploy enterprise-class applications have increasingly turned to cloud-driven solutions.
The second issue is the proliferation of mobile devices. The Bring Your Own Device (BYOD) trend in companies today is transforming business IT environments. OAISYS AllWays signifies a pragmatic and all-inclusive approach to delivering this full spectrum of call recording solution deployment options to companies, said OAISYS.
The OAISYS Gateway to the Cloud solution enables companies with a preexisting investment in on-premise telephony systems to add advanced call recording and interaction management functionality in a hosted cloud environment. An on-premise OAISYS Cloud Gateway device captures voice conversations and associated call data from the customer’s premise-based business telephone system.
Calls are initially stored locally, then uploaded on a scheduled, recurring basis to the OAISYS cloud-based managed services location. Users can access call records just as if they were stored locally, without concern for administration, security, redundancy or other management issues. The service is provided on a month-by-month, pay-as-you-go basis.
For more information about the new solution, visit www.oaisys.com.
Edited by Braden Becker