Business professionals worldwide are always on a lookout for easy-to-use business phones with varied features that can fulfill their communications needs. With changing business scenarios, IP virtual phone systems are taking their role everywhere.

Broadview Networks (News - Alert) is a provider of cloud-based business communication services. The company’s OfficeSuite is an IP phone system that unifies all communications in the cloud and requires no out-of-pocket expense for new equipment, and its taking its offerings one step further with the launch of its CRM Connector for OfficeSuite.

For any sales or support professional, all they have to do is look at the data they need in front of them, which will allow them to quickly focus on their goals instead of wasting time and money navigating systems. The new CRM Connector integrates OfficeSuite with Salesforce.com (News - Alert) and any other telephony application programming interface enabled CRM application to provide businesses with a fully integrated communications solution.

The integration of OfficeSuite with Salesforce applications is believed to help sales professionals to make every client and prospect call count.

"The OfficeSuite system by itself helps organizations improve productivity and flexibility. Integrating with Salesforce.com and other CRMs takes it to a higher level," Jeff Blackey, senior vice president of marketing, Broadview, said in a statement.

Through this integration of OfficeSuite and CRM Connector, the record of the person calling instantly appears on the screen, providing important account and contact information before the call is even answered. Users can also enjoy other key features like click-to-call and increased tracking and reporting as calls are automatically logged by contact and account.

Broadview’s OfficeSuite business phone systems come with easy-to-use Mitel (News - Alert) phones and equipment, online fax service, an unlimited calling plan and customer website for easy administration.


Edited by Rachel Ramsey