With small and midsized businesses relying more and more on predictive dialers at customer contact and call centers, the range of available options in these solutions is being driven by client needs and industry competition. Auto dialer software developer Voice2Phone has introduced new features in its VoIP dialing solutions, including advanced phone tree capabilities.
Functioning like a conventional phone tree, Voice2Phone’s new automated phone tree permits businesses, organizations and groups with large scale dialing needs to reduce the time needed to contact clients and members while increasing efficiency at their calling operations. Voice2Phone’s new phone tree software delivers rapid notifications to make sure that all members of the phone tree receive timely updates and critical information. The company produces a variety of advanced VoIP auto dialer solutions targeted at organizations of varying sizes. The newly added phone trees will give Voice2Phone customers a tool to enhance their communications with members and customers.
Easily adaptable to work with current Voice2Phone VoIP auto dialer software, the phone tree feature allows customers to use existing computing and VoIP equipment to delegate communication and notification tasks rapidly and effectively. Phone (News - Alert) trees are usually used to provide mass notification to employees during an unexpected closure or unforeseen emergency. The can also be employed to alert parents and teachers of upcoming events or school announcements. Other uses include alerting Neighborhood Watch members to suspicious individuals or activities in the neighborhood. Voice2Phone applications can be scaled to meet the needs of any sized organization, offering maximum flexibility for smaller organizations and providing call service at a reasonable price.
The company recently debuted its Voice2Phone Auto Dialer Operator - Predictive Dialer, which permits businesses to create their own predictive dialer programs. The company said that predictive dialing solutions can leverage existing electronic equipment, broadband connections and call agents to increase productivity and sales while using the same resources. Voice2Phone noted that “recent studies involving the call habits of the typical customer service representative showed that manual-dialing procedures only provide a 25 percent productivity rate.” That statistic revealed that “most call agents only spend 15 minutes each hour actively speaking to clients while the remaining 45 minutes are consumed by dialing, waiting for an answer, and disconnecting the call.”
Yet, with an automatic predictive dialer, “the same call agents increased their productivity by 300 percent,” the company said. The Predictive Dialer can help companies boost their live call time from 15 minutes per agent each hour to a more productive 45 minutes, according to the company.
Edited by Rich Steeves